Advanced Call Business Center
An exclusive, full-featured call center delivering call routing, management, and reporting with a simple, web-based platform. Operate StarCenter® 3 seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Agents can stay on track with agent barrage, monitoring, and whisper functionality. With optional real-time displays and in depth reporting as well as cloud based recording and archiving of inbound calls, you can be sure to stay up to date with call quality assurance.
Call Center Features
The call center features agent login/logout, skill based-ring strategies, flexible queuing configurations, Agent barge, monitor, and whisper functionality, and Implement to some existing systems without additional hardware
Advanced Call Business Center
An exclusive, full-featured call center delivering call routing, management, and reporting with a simple, web-based platform. Operate StarCenter® 3 seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Agents can stay on track with agent barrage, monitoring, and whisper functionality. With optional real-time displays and in depth reporting as well as cloud based recording and archiving of inbound calls, you can be sure to stay up to date with call quality assurance.
Call Center Features
The call center features agent login/logout, skill based-ring strategies, flexible queuing configurations, Agent barge, monitor, and whisper functionality, and Implement to some existing systems without additional hardware